Please make sure to check product documentation before contacting Luxion Technical Support. Product Documentation and Technical SupportĪll products have accurate documentation that includes general product information, installation instructions (if applicable), updates and release notes, and other technical information regarding the use of the product, accessible on the KeyShot Support Portal.
#Keyshot support manuals#
Software License, Updates & Support as described in this policyĪll customers, regardless of maintenance agreement status, may access online support resources including FAQs, troubleshooting articles, product manuals and other support documentation posted on the KeyShot Support Portal and the KeyShot Support Forums.Non-technical customer service during normal business hours.Access to online support resources offered through the KeyShot Support Portal, including the ability to submit support tickets online, unless stated otherwise.Major product and technology releases, if and when made available at Luxion’s discretion, which may include general maintenance releases, selected functionality releases and documentation updates.Program updates, fixes, security alerts and critical patch updates.These Technical Support Policies are subject to change at Luxion’s discretion however, policy changes will not result in a material reduction in the level of the services provided for supported programs during the support period (defined below) for which fees for technical support have been paid.Ĭustomers who have purchased KeyShot subscription as well as customers with active maintenance agreements will receive updates to KeyShot products, as well as technical support. To receive technical support as provided by Luxion Technical Support as described in these policies, all programs must be properly licensed. Unless otherwise stated, these Technical Support Policies apply to technical support for all Luxion products.
These Technical Support Policies regulate user assistance from Luxion, Inc.
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